FREQUENTLY ASKED QUESTIONS

PRODUCT &BRAND

Where can I find the size chart?

You can find the size chart on each product page to help you select the best size for you.


What materials are Bravery Athletics products made from?

Material details are available on each product page.


Are Bravery Athletics products suitable for training in Qatar’s weather?

Our products are specifically designed with breathable, lightweight fabrics to keep you comfortable in Qatar’s climate. Product-specific features and material details are available on each product page.


How should I care for my Bravery Athletics products?

Please follow the care instructions provided on the product label to maintain the quality and performance of your item.


Are Bravery Athletics products suitable for different types of training?

Our products are designed to take you from daily wear to light and intense training, including gym, running, padel, calisthenics, and more, keeping you comfortable and allowing you to move with freedom. Please refer to individual product descriptions for specific features and recommended use.

SHIPPING & DELIVERY

How can I track my order?

Once your order has been shipped, you can track your order using the Track My Order link.


When will I receive my order?

Orders placed before 4 PM GMT are eligible for same-day delivery. Orders placed after  4 PM GMT are scheduled for delivery the following day, except on Fridays.

Delivery may be affected by weekends, public holidays, peak periods, weather, courier disruptions, or other circumstances beyond our reasonable control.


I didn't receive an order confirmation. What should I do?

Please check your email inbox, junk folder, and the contact details entered at checkout. If you still cannot locate your confirmation, contact BRAVERY ATHLETICS Customer Care with your name and order details.


Can I change my shipping address?

Contact Customer Care as soon as possible. We will try to update the address before dispatch. Address changes may affect delivery timing or charges.


Can I cancel or change my order?

Contact Customer Care as soon as possible after placing your order. Once processing or dispatch has started, cancellation or changes may no longer be possible.

If the order has already been delivered, our Returns & Exchanges Policy will apply.


Can someone else receive my order?

Yes. An authorized person may receive the order at the delivery address, subject to any courier verification requirements.


What if I miss the delivery?

The courier may contact you to rearrange delivery or make another delivery attempt. If delivery repeatedly fails because the recipient cannot be reached or the address cannot be accessed, the order may be returned to BRAVERY ATHLETICS. Additional delivery charges may apply before re-dispatch.


What if my order arrives damaged, or an item is missing or incorrect?

Contact Customer Care as soon as possible with your order number, details of the issue, and clear photos of the parcel and item(s). We will review the case in line with our Returns & Exchanges Policy.


Do you offer international shipping?

For orders outside Qatar, please contact the BRAVERY ATHLETICS Customer Care Team through the Contact Us page.


How much is shipping?

Shipping charges are displayed at checkout and may vary depending on your location, order value, selected service, and promotional periods.

RETURNS &EXCHANGES

How do I start an exchange?

Contact the BRAVERY ATHLETICS Customer Care Team within 14 days of delivery. Please include your order number and the reason for the exchange.

Once your request is approved, pack the item and have it ready for collection. After inspection and approval, your Online Credit will be sent to you by email.


How do I request a refund?

Contact the BRAVERY ATHLETICS Customer Care Team within 14 days of delivery. Please include your order number and the reason for the refund.

Once your request is approved, pack the item and have it ready for collection. After inspection and approval, your refund will be issued to the original payment method.


What items are eligible for return or exchange?

Items must be returned within 14 days of delivery and must be unused, unworn, unwashed, undamaged, and in resalable condition, with all original tags, labels, and packaging intact.


Can I create more than one return or exchange request for the same order?

No. A return or exchange request can only be created once per order.


Which items cannot be returned or exchanged?

For hygiene and other reasons, we cannot accept returns or exchanges for:

● Underwear, masks, socks, bottles, and shakers

● Gift cards, personalized products, and Final Sale items

● Items returned outside the 14-day return period or without their original tags

● Items purchased using Online Credit issued for an exchange


What happens if my return fails the quality check?

Returns are subject to a quality check. Items showing signs of wear, washing, alteration, stains, odors, damage, or missing tags may be rejected.


Are delivery charges refundable?

Original delivery charges are non-refundable unless the item is faulty, damaged, or incorrectly supplied.


What is Online Credit?

Online Credit is issued for approved exchanges after inspection. It is sent by email and is valid for 12 months from the issue date.


Can I use Online Credit for another product?

Yes. Online Credit can be used toward another size, color, style, or eligible product.


What if the new item costs more than my original item?

Any price difference and applicable shipping fees are payable at checkout.


Can I receive cash instead of Online Credit for an exchange?

No. Online Credit cannot be redeemed for cash or converted into a refund.


Can I return or exchange an item purchased using Online Credit?

Items purchased using Online Credit issued for an exchange are final sale and cannot be returned or exchanged again, unless they are faulty or incorrectly supplied.


What if I receive a faulty, damaged, or incorrect item?

Contact Customer Care as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging.

Once reviewed, we will confirm the appropriate replacement, Online Credit, or refund and cover any applicable return costs where the issue was caused by us.


What happens if I accidentally return the wrong item?

The item received must match the item listed in your request. Any items mistakenly or incorrectly returned to us, including items that do not belong to BRAVERY ATHLETICS, remain the sender's responsibility. BRAVERY ATHLETICS will not be liable for returning incorrect items to the customer.


Can my return or exchange request be rejected?

Yes. All exchanges and refunds are reviewed on a case-by-case basis and are subject to BRAVERY ATHLETICS' approval. Requests that do not meet the eligibility criteria may be declined.


How long is my Online Credit valid?

Online Credit is valid for 12 months from the issue date.

Still haven't found your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.