DELIVERY PROCESS
SHIPPING & DELIVERY
All orders placed before 4:00 PM will be delivered on the same day
01 - Place Your Order
Complete your order with a full delivery address and an active local phone number.
02 - Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation using the contact details provided at checkout.
03 - Receive Your Order
Please ensure that you or an authorized person is available to receive the order at the delivery address.
DELIVERY INFORMATION
• Shipping fees are QAR 25, with free shipping on orders above QAR 400.
• Order before 4:00 PM for same-day delivery. Orders after 4:00 PM are delivered the next day. Friday orders are delivered on Saturday.
• Delivery may be affected by weekends, public holidays, peak periods, weather, courier disruptions, or other circumstances beyond our reasonable control.
• Orders placed during launches, promotions, sale events, or other high-volume periods may require additional processing and delivery time.
To avoid delays, please ensure your delivery details are complete and accurate, including, where applicable:
• Zone
• Street number
• Building, villa, or house number
• Floor, unit, or apartment number
• Valid local mobile number
BRAVERY ATHLETICS is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
INTERNATIONAL SHIPPING
For
orders outside Qatar, please contact the BRAVERY ATHLETICS Customer Care Team
through the Contact Us page.
FAQs
I did not receive an order confirmation. What should I do?
Please check your email inbox, junk folder, and the contact details entered at checkout. If you still cannot locate your confirmation, contact BRAVERY ATHLETICS Customer Care with your name and order details.
My order hasn’t arrived yet. Can you help?
Orders placed before 16:00 GMT are scheduled for same-day delivery. Orders placed
after this time are scheduled for delivery the following day.
Please note that delivery may be affected by weekends, public holidays, peak periods, weather, courier disruptions, or other circumstances beyond our reasonable control.
Orders placed during launches, promotions, sale events, or other high-volume periods
may require additional processing and delivery time.
Can I update my shipping address?
Contact Customer Care as soon as possible. We will try to update the address before dispatch. Address changes may affect delivery timing or charges.
Can I cancel or change my order?
Contact Customer Care as soon as possible after placing your order. Once processing or dispatch has started, cancellation or changes may no longer be possible.
If the order has already been delivered, our Returns & Exchanges Policy will apply.
Can someone else receive my order for me?
Yes. An authorized person may receive the order at the delivery address, subject to any courier verification requirements.
What if I miss the delivery?
The courier may contact you to rearrange delivery or make another delivery attempt.
If delivery repeatedly fails because the recipient cannot be reached or the address cannot be accessed, the order may be returned to BRAVERY ATHLETICS. Additional delivery charges may apply before re-dispatch.
What if my parcel arrives damaged or an item is missing or incorrect?
Contact Customer Care as soon as possible with your order number, details of the issue, and clear photos of the parcel and item(s).
We will review the case in line with our Returns & Exchanges Policy.
NEED MORE HELP?
Email us at contact@Bravery-Athletics.com or send us a message on WhatsApp at +974 7788 0750.