RETURNS & EXCHANGES

Hassle-free returns and exchanges within 14 days of delivery. All requests are subject to the eligibility requirements outlined below.

HOW TO START AN EXCHANGE

01 - Submit Your Request

Contact the BRAVERY ATHLETICS Customer Care Team within 14 days of delivery to submit your exchange request. Please include your order number and the reason for the exchange.

02 - Prepare Your Parcel

Pack the approved items and have them ready for collection.

03 - Receive Your online credit

After inspection and approval, your Online Credit will be sent to you by email.

HOW TO START A REFUND

01 - Submit Your Request

Contact the BRAVERY ATHLETICS Customer Care Team within 14 days of delivery to submit your refund request. Please include your order number and the reason for the refund.

02 - Prepare Your Parcel

Pack the approved items and have them ready for collection.

03 - Receive Your Refund

After inspection and approval, your refund will be issued to the original payment method.

REFUND & EXCHANGE POLICY

To qualify, items must be returned within 14 days of delivery and must be unused, unworn, unwashed, undamaged, and in resalable condition, with all original tags, labels, and packaging intact.

• A refund or exchange request can only be created once per order.

• All exchanges and refunds are handled on a case-by-case basis and are subject to BRAVERY ATHLETICS’ approval. BRAVERY ATHLETICS reserves the right to decline refund requests that do not meet the criteria outlined above.

• The item received must match the item listed in your request. Any items mistakenly or incorrectly returned to us (items that do not belong to BRAVERY ATHLETICS) remain the sender's responsibility. BRAVERY ATHLETICS will not be liable to return the incorrect item(s) back to the customer.

• Returns are subject to a quality check. Items showing wear, washing, alteration, stains, odors, damage, or missing tags may be rejected.

• Original delivery charges are non-refundable unless the item is faulty, damaged, or incorrectly supplied.

ONLINE CREDIT

●  Exchanges are issued as Online Credit after inspection and approval.

●  Credit is valid for 12 months from the issue date.

●  It can be used toward another size, color, style, or eligible product.

● Any price difference and applicable shipping fee are payable at checkout.

● Online Credit cannot be redeemed for cash or converted into a refund.

● Items bought with exchange Online Credit are final sale and cannot be returned or exchanged again, unless faulty or incorrectly supplied.

NON-RETURNABLE ITEMS

For hygiene and other reasons, we cannot accept returns or exchanges for:

●  Underwear, masks, socks, bottles, and shakers

●  Gift cards, personalized products, and Final Sale items

●  Items returned outside the 14-day return period or without their original tags 

●  Items purchased using Online Credit issued for an exchange

FAULTY, DAMAGED OR INCORRECT ITEMS

Contact the Customer Care Team as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging.

Once reviewed, we will confirm the appropriate replacement, Online Credit, or refund and cover any applicable return costs where the issue was caused by us.

DISCLAIMER

All requests are reviewed against this policy. We may refuse returns that do not meet the criteria or where misuse, fraud, or abuse is identified. Your mandatory consumer rights remain unaffected.

NEED MORE HELP?

Email us at contact@Bravery-Athletics.com or send us a message on WhatsApp at +974 7788 0750.